Stopped at Wags on the way back from Wheaton Drama, mainly to check out the supply of got2b products – mighty slim pickins’! Picked up eight products and went to throw in a couple more of the Thai Pop Chips, but they don’t carry that flavor. gasp!
Say hi to Ben as I pass by photo, then up to front register with my pitiful eight items. Cashier scans them and I hand over eight coupons, telling him that the last one will have to be adjusted down. Can’t scan the coupon, so instead of retrying, he starts punching in all the numbers. okay, then, if you want to do it the hard way…
Then he says I can’t use all the coupons because it’s buy one get one free. He looks in the bag and counts the products. Yup, still eight, bucky. Says I can only use four coupons. “BEN!” As we wait for Ben, I tell this guy that Walgreens corporate policy allows for two coupons on a BOGO. Ben comes over, looks to see what has already been rung up and then scans the rest of the coupons, marking down the last one by 4¢. I tell him the original cashier also punched in the numbers instead of scanning the coupons – he needs to be retrained.
I might know what I’m doing (occasionally), but what about the customer only buying two products? Or a newbie couponer? From recent emails, I’m wondering if Steve has lost control over his staff. It’s not enough for a manager to want couponers’ business if every single person down the line isn’t on board with that decision.
Any thoughts? Comment here, not just in a private email, so we can all read them, because I am concerned.