Office Supplies:
If you are dissatisfied with your purchase of supplies, you can return it for a full refund, exchange or credit within 30 days of purchase with your original receipt, packing slip or email confirmation (“Original Receipt”) to any of our stores. For delivery orders call 800.GO.DEPOT (800.463.3768) to arrange free pick up.
Returns of supplies without an Original Receipt require valid government identification. Supplies still active in our computer system will be refunded in the form of an Office Depot Merchandise Card in an amount equal to the lowest retail price during the 90 days preceding the return. If that amount is under $10, however, we will refund in cash.
Reader Geneva Coupon just commented that her order of 18 cases was delivered as — 18 boxes, so they’re going back to the store. This is a horrible thing for us. When my order shows up (if it’s a single box), I’ll call customer service and ask what’s going on since the order clearly states CASE. And it’s not our responsibility as consumers to make assumptions about their wording.
The following is exactly what my Kleenex order confirmation shows. I have nothing else from Office Depot regarding delivery. I have one UPS email, but that’s for a 1.2 pound package, which can’t be either the case of 48 OR one box. I’m hoping it’s my Giveaway package...shhhh Although I would have to wonder why they’d put in the 48 in a case information if you were only buying a box… If the order isn’t right, it gets dropped off at the nearest Office Depot, that’s one thing you can count on!
| ITEM DESCRIPTION | QTY | SHIPPING | B/O Qty |
UNIT PRICE | UM | EXTENDED PRICE |
| Kimberly-Clark Signal Facial Tissue, 125 Sheets Per Box, Case Of 48 (663018) | 1 | 1 | 0 | $2.780 | box | $2.78 |
Checked my order status online and then called to confirm (I’m a belt/suspenders kind of gal): My Kleenex order will arrive tomorrow, Tuesday, and my second order of the Aloe Vesta products will be here on Friday. I checked out some of these products on Amazon and holey moley are they expensive.
Oh, and the CS guy took off the second $9.95 shipping charge on my other order (I was in such a hurry to order the Kleenex that I failed to see the other PSA bargains). And honestly? I’d much rather pay the $9.95 and have all this heavy stuff delivered.
Check your email order confirmation and then also use the track feature. If something doesn’t look right, call (don’t do the live chat ’cause you’ll have to talk to an agent anyway).
My status is listed as Hold Dropship, and scheduled to be delivered on Wednesday.
so bummed. wasnt able to get in on either deal 🙁
happy some campers did well though !
Elle,
You can still get in on this deal. I just looked it up and it’s still available. Check item #663018
thanks! im leary of ordering it though. the item description states case of 48, but the price listed mentions per “box”. im thinking they have caught on and just havent changed the case verbiage within the actual description. maybe they are trying to bait and switch???
yup, that is my worry too…hopefully Goddess gets her cases Tuesday and it works..there is no way I am paying 2.78 for a box of tissue
hey goddess, can you confirm that the verbiage on the op’s site for item #663018 is exactly the same as when you ordered it? if so, and it does come today with the 48 boxes, im more inclined to jump on it. thanks!
well, its gonna hit the fan, ’cause I just got 18 boxes, not cases of KC facial tissue.
going back to the store with this one!!
yowsa!. thats what i was afraid of. i did order several “cases” of toiletries yesterday that were dirt cheap, but i dont have high hopes that they will come as described either. my thinking, at this point, is that i will be out the $10 delivery charge, even if i return the items i get to a local office depot.
oh, and does anyone know office depot policy…can you return online-only items to a store for credit?
Well, they are gonna have a whole ton of returns with FREE pick-ups then, at least according to their policy as stated above. So if they want to send a UPS truck for a couple of boxes of Kleenex…go for it!
I think we are gonna lose this one ’cause the UM, unit measure, is box, not case. we tried.
goddess…you and i and whomever else bought the toiletries might be SOL, too. i looked again at some of the products, and they state “Special Order Item
Non Returnable” in the item descriptions.
Nope, I can always dispute the charge through Discover Card – they’re very good about stuff like this. Especially since the confirmation clearly states case quantities – how are we, as poor, unsuspecting consumers, supposed to read that as NOT A CASE?! Office Depot 0, Goddess 1
this item has my best chance of a fight…Item # 938821
the description and the unit both indicate a case at 89cents. no matter what, od has some ridiculous editing/proofreading issues
would so like to order 57 cases of this for $50…lmao, and have it delivered!! but I like our UPS driver and this would kill him!!
omg, just order 68 cases of this stuff for $54.56!!! lmao!! need. to. stop. this. insanity.
oh, and used Discover card too, thanks Goddess
Deluxe Plastic Urinal With Lid For Men, Case Of 50Item #995836 Your Price$0.79/ Each
hahahahaha…serves op right, wtf are they selling urinals for anyway!
btw, says “sorry, item not avail for purchase at this time”…
they got some ‘splaining to do, lucy
oops..meant to type serves od (office depot ) not op here! sorry 😉
I placed an order for 20 cAses this morning. I did the live chat wtith a Office Depot rep before I placed the order and his comment was “the price $2.78 is per carton of 48”. I printed out a copy of our conversation just In case this happened.
Dayum, you’re good! That piece of paper might be the ammunition we all need! Of course, I don’t think the Live Chat (along with the cs people) people are actually in the US ’cause it’s odd that everyone I “spoke” and spoke with had a Mexican first name. Possible, but unlikely. At least they were a million times better than the Trib customer service department!
i did the same thing! printed out the live chat. but my guy backtracked. at first he said yes, price was for the case. then he says, hold on a minute…comes back and says, if the price is the same online in an hour that it is correct, if not, then there is an error. so i say, “WHAT?!” are you kidding me? what is the price of this item?. a few minutes goes by and he says ‘the price is for each bottle, not the case” . i saved/printed the chat because even though he backtracked, he went in circles just to get to where he finally did.
Um, Lisa, any chance you would email The Goddess with that chat so we could, you know, have some ammunition/backup at OD?
Excellent suggestion! Shoot it up to the Contact tab and I’ll hold on to it (or maybe post without identifying CC info).
just for yucks, i tried to do a search on the four items i ordered yesterday. two of them are still on the site. the other 2 state “sorry, item not avail for purchase at this time”. hahahahahaha
One of my readers told me he bought something like 50 cases of the female (I think) urinals to bring up the price to the $50 free ship. I’m thinking filling them with candy for trick or treaters! Spray-paint ’em orange I say! Or how about stemware for a white-trash party?
Well, my 22 “cases” were delivered today in one big box. So Im assuming I got 22 boxes…didnt open to check. They will be going back.
My 1 case consisted of 1 lowly box of kleenex.
Mine too! Just got it delivered!
ok Goddess…can you please get your reader to send you her instant message chat log. I got my 6 boxes (supposed to be cases) of kleenex at almost $10 shipping and a bunch of personal cleaning items (single items, not cases) so we can have a chance at winning our “case.” (pun intended:)
Just got off the phone and got credit for my lowly box. Guess what, they are not going to come and pick it up. I can keep it or donate it or throw it away!