Office Depot/Office Max is offering Cyber Monday deals every Monday!

Last one, I promise!  Just got a phone call from the Office Depot corporate customer service lady I spoke with last week.  She said that I could keep all the products I had already received and they would credit my credit card for the full amount paid.  She said that it was a mistake in the online ads, that it was supposed to be bottles.  I pointed out that, even as late as late night, they were still showing case quantities – she said that it was supposed to have been corrected by Saturday evening…she’s gonna have them check it out.

My take?  I’m gonna take my freebies and call it even.  While the cases would have been a real sweet deal, it’s not likely to happen at this point and I know when to cut my losses – I’m still ahead with the bottles I did receive.

Bad news on the OD front, I’m afraid.  A reader went back and forth last week with corporate and…well, I’ll just let you read their response today (and then I’ll tell you what we should all do about it):

OD:  I’m sorry about the late response to you in providing an update. I received all your voice messages and apologize for not getting back to you much sooner.

With regards to your orders, there was an error in our system and these orders that were placed online were listed as cases which was a mistake. I do apologize, as it is never our intention to disappoint or inconvenience our customers; however, I’m unable to key a new order to reflect the cases.  You can keep the items for the price you paid or I can have them returned and have the driver pick them up for credit.

Once, again, I sincerely apologize and please let me know how I should proceed.

Reader then sent this email:  But what about what you said to me on Friday….when I asked you 3x and you told me 3x that you would make sure that my orders would be fulfilled at the price and quantities that I had ordered.

Final OD reponse:

Thanks for your email.  We are offering to pick up the items and refund our customers involved with this issue. No orders will be keyed! I apologize about the confusion on my part and would gladly make it up in a small way by sending you a $30 Office Depot Merchandise Card for the inconvenience.

Okay, Goddess suggests this:  Call corporate starting tomorrow and ask if they will be giving you a $30 Office Depot gift card.  If they say no, you can reply that you read online that they were giving this gift card to make up for all our inconvenience.  If they still say no, then you ask them to pick up one of the orders.  Just the one.  After that one gets picked up you call again and politely request the second one be picked up.  And so on.

I got an email that I could keep, donate or toss my one box of Kleenex and I would be credited for the full amount of the order, so that one stays.

Okay, this is getting ridiculous.  My Kleenex order was refunded…$3.  I called and said I wasn’t paying $10 for delivering a box of Kleenex.  So now that part’s being processed.  I also received two boxes containing a few bottles of the cleansers I ordered, instead of the cases.  Which will necessitate more calls.

Ron emailed me and said he got frustrated with the calls to the customer service center and called Office Depot corporate offices and has, so far, experienced a frustration-free conversation.  I suggest we all call Office Depot corporate at (561) 438-4800 and press 0 for Customer Service.

The following is the “conversation” Michelle had with the Office Depot Live Chat person.  I’ve X’d out identifying things like phone numbers and customer IDs.

You have been connected to Pheona.

By now you’ve read the comments from people who are less than thrilled with their one box of 125 ct Kleenex for $2.78 plus $9.95 for shipping.  I couldn’t catch the UPS guy to refuse the puny box (well, not really puny, considering it only holds one box), so I called Office Depot and told them to come and take it back.  They’ll call me when they’ve gotten the paperwork completed (it still showed as undelivered on their computers).

I’m not really concerned about the Kleenex – let’s just say I’m well-stocked and leave it at that.  I’m waiting to see what shows up on all our other orders, especially the ones that have DermaSoft hand and body lotion.  As a reader pointed out, nowhere does it say one bottle, all references are to a box of 48.

Office Supplies:

If you are dissatisfied with your purchase of supplies, you can return it for a full refund, exchange or credit within 30 days of purchase with your original receipt, packing slip or email confirmation (“Original Receipt”) to any of our stores. For delivery orders call 800.GO.DEPOT (800.463.3768) to arrange free pick up.

Returns of supplies without an Original Receipt require valid government identification. Supplies still active in our computer system will be refunded in the form of an Office Depot Merchandise Card in an amount equal to the lowest retail price during the 90 days preceding the return. If that amount is under $10, however, we will refund in cash.

Reader Geneva Coupon just commented that her order of 18 cases was delivered as — 18 boxes, so they’re going back to the store.  This is a horrible thing for us.  When my order shows up (if it’s a single box), I’ll call customer service and ask what’s going on since the order clearly states CASE.  And it’s not our responsibility as consumers to make assumptions about their wording.

The following is exactly what my Kleenex order confirmation shows. I have nothing else from Office Depot regarding delivery. I have one UPS email, but that’s for a 1.2 pound package, which can’t be either the case of 48 OR one box. I’m hoping it’s my Giveaway package...shhhh  Although I would have to wonder why they’d put in the 48 in a case information if you were only buying a box… If the order isn’t right, it gets dropped off at the nearest Office Depot, that’s one thing you can count on!

Checked my order status online and then called to confirm (I’m a belt/suspenders kind of gal):  My Kleenex order will arrive tomorrow, Tuesday, and my second order of the Aloe Vesta products will be here on Friday.  I checked out some of these products on Amazon and holey moley are they expensive.

Oh, and the CS guy took off the second $9.95 shipping charge on my other order (I was in such a hurry to order the Kleenex that I failed to see the other PSA bargains).  And honestly?  I’d much rather pay the $9.95 and have all this heavy stuff delivered.

Check your email order confirmation and then also use the track feature.  If something doesn’t look right, call (don’t do the live chat ’cause you’ll have to talk to an agent anyway).

Just placed another weirdly large order ($50) with Office Depot to get free shipping.  My Kleenex is due in tomorrow and the other stuff on Friday.  This order will probably be next Monday.  Let’s just say that I am buying some very strange “cleansing” items…and leave it at that.

Remember, though, that if you have to rent space in a public facility to store your purchases, you’ve probably already lost sight of the reason you’re couponing!