Bad news on the OD front, I’m afraid. A reader went back and forth last week with corporate and…well, I’ll just let you read their response today (and then I’ll tell you what we should all do about it):
OD: I’m sorry about the late response to you in providing an update. I received all your voice messages and apologize for not getting back to you much sooner.
With regards to your orders, there was an error in our system and these orders that were placed online were listed as cases which was a mistake. I do apologize, as it is never our intention to disappoint or inconvenience our customers; however, I’m unable to key a new order to reflect the cases. You can keep the items for the price you paid or I can have them returned and have the driver pick them up for credit.
Once, again, I sincerely apologize and please let me know how I should proceed.
Reader then sent this email: But what about what you said to me on Friday….when I asked you 3x and you told me 3x that you would make sure that my orders would be fulfilled at the price and quantities that I had ordered.
Final OD reponse:
Thanks for your email. We are offering to pick up the items and refund our customers involved with this issue. No orders will be keyed! I apologize about the confusion on my part and would gladly make it up in a small way by sending you a $30 Office Depot Merchandise Card for the inconvenience.
Okay, Goddess suggests this: Call corporate starting tomorrow and ask if they will be giving you a $30 Office Depot gift card. If they say no, you can reply that you read online that they were giving this gift card to make up for all our inconvenience. If they still say no, then you ask them to pick up one of the orders. Just the one. After that one gets picked up you call again and politely request the second one be picked up. And so on.
I got an email that I could keep, donate or toss my one box of Kleenex and I would be credited for the full amount of the order, so that one stays.
That’s frustrating. The Dermasoft lotion (Item 938821) is now listed as $0.89/box and the description says “Box of 48”. They’ve had ample time to fix this (and they changed it from $0.89/case to $0.89/box). The lotion is clearly sold in individual bottles, not boxes. If Office Depot won’t honor the wording that has been on their website for over a week, I say we protest by continuing to order the lotion and if necessary get them to pick it up.
I had ordered a “case” of each spray cleanser, some cleansing wipes and lotion. They did send me the remainder of the cases and they refunded all of my money. The kleenex is what I really wanted though, but I’m feeling very lucky to have gotten that far.