Last one, I promise! Just got a phone call from the Office Depot corporate customer service lady I spoke with last week. She said that I could keep all the products I had already received and they would credit my credit card for the full amount paid. She said that it was a mistake in the online ads, that it was supposed to be bottles. I pointed out that, even as late as late night, they were still showing case quantities – she said that it was supposed to have been corrected by Saturday evening…she’s gonna have them check it out.
My take? I’m gonna take my freebies and call it even. While the cases would have been a real sweet deal, it’s not likely to happen at this point and I know when to cut my losses – I’m still ahead with the bottles I did receive.
After 2 weeks on hold, my order was suddenly cancelled with no explanation. When I contacted OD, I just got a runaround with them saying they had been waiting to hear from the vendor the whole time, but that I’ll get a full refund. How nice of them! OD didn’t even send me the individual bottles that a wording mistake would have resulted in. So to the people who got extra gift cards or got to keep the individual boxes/bottles, I say congratulations. The only bright side is that I managed to convert some Worklife Rewards directly into cash this way.