Having told me yesterday that my insurance check was being reissued and wouldn’t be available for a couple of weeks (5-7 business days for stopping payment & 2-3 days for processing new check), I was rather surprised when Fedex appeared at my door a short while ago!

Note that the enclosed letter refers to my request to stop payment on the original check and reissue same.

The irony of the third sentence:  “Chase’s goal is to provide the highest level of quality service.”  I would have thought their goal was to drive their mortgagors insane…

P.S.:  The signature is the supervisor’s supervisor I spoke with yesterday.