I have never ordered online from Kohls, but the Kohls Kash $10 was due to expire the 6th, so decided to see what was lurking in the clearance section (surprise).  Picked out two items and then attempted to pay using both the Kash and the gift card.   hahahahaha.

The system first asks for mailing info, etc. which is perfectly normal – this is where  normality ends at Kohls.  The coating over the pin number on the gift card has to be scraped off – and it’s really caked on.   Scrape, scrape, worried I’ll scrape pin off…scrape, scrape, starting to feel like Bullwinkle (sometimes I don’t know my own strength!).  Once everything is entered, it still won’t go through.

Decided to call the toll-free number for assistance.  wait, wait, wait.  Turns out that 1) you need to give them credit card info even though you are using a gift card.  They claim that they will not charge the card (and I believe them), but I dislike giving out more info to yet another retailer; 2) the system timed out while I was waiting for cs to answer the phone so had to go through the whole process again; 3) when I completed EVERYTHING the system said it couldn’t accept my credit card.  4 was when I gave up and had the cs place the order, but even that was screwy, since she asked for the gift card info first and then said she couldn’t use the Kash (although I had t0ld her from the beginning that I was using both) since the card had brought the order balance down to zero.   Start over  and finally complete the damned two-item order.

Total time on computer attempting to order: 25 minutes.  Total time on phone completing order:  28 minutes.  If I wanted this much aggravation, I’d shop Sears.