12/2 – got 3 more coupons in today’s mail! Just got off the phone with Sobe and learned the following:  they are aware of the snafu and are in the process of mailing out replacement coupons with apology.  The CS person I spoke with was not authorized to make an official statement, but said that the error only applied to a small batch.  Given the volume of complaints I’ve read, I’d say Pepsi’s concept of small is definitely different than mine.  So don’t phone, since they have the mailing info on file.  It took 15 minutes before a human even picked up.  I did suggest that Sobe change their voice prompts to 1) eliminate all instructions for playing the Sobe game and 2) add a message that Sobe is aware of the expiration coupon problem and will automatically be mailing out replacements.  ya think?

For those of you in the same boat (receiving expired coupons), I just received the following email:

Thank you for contacting us at SoBe Beverages.

We’re so sorry that you received an expired coupon as part of our SoBe® Heads or Tails™ promotion. If you’d call 1-800-316-0299, we’d be happy to send out a replacement with a later expiration date.

Again, we apologize for the inconvenience.

Max Jabbonsky
Consumer Relations Representative

012554248A

I suggest you all call and get replacements (press 0 to get to customer service).  At least they’re on top of replying to disgruntled consumers.  And don’t forget that this is actually a Pepsi company, so they can’t claim to be a small company overwhelmed by traffic…

Guess who just got two more Free Sobe coupons in today’s mail?  And guess what expiration date is on them?  I’ve already popped them an email phrasing it rather more politely, but since I’m not paranoid enough to think it only happened to me, they better have a contingency plan in place, ’cause I sure as hell am not going out in the cold for two free Sobes.  And what really pisses me off is that the rest came weeks ago, so I used them at CVS with my BOGO rain check.  So two = four, not no more…