I’m posting this immediately due to a disturbing email, recounting a reader’s trip to the Lisle store:
After seeing your post on Lisle Wags, I decided to go there and give them a try. It didn’t turn out so well. I do want to say the assistant manager (Jennifer) was very nice and she didn’t have any problems with me doing 20 transactions. I originally wanted to buy 2 Almay towelettes in 2 separate transactions. The cashier didn’t approve me using both IVC and MQ on the Almay. He told me the IVC is MQ so I can’t use it so I politely asked him to page the manager and double check. The AM came over and scanned the MQ first and then the IVC. Guess what! It went through. He was so upset that he slammed the cash register and the coins fell out. He also refused to do my second transaction. I ignored him. So, I went to talk to the AM about getting 20 of the Almay products and she approved it (No limit). She is also okay with me using both the IVC and MQ. So off I go to the beauty counter but the beauty advisor wasn’t very happy. She said I can’t buy that many. There is a limit. So, I told her that I have already talked to the manager and she can check with her. She did call the AM and the beauty advisor was very upset when the AM told her the same thing. She also didn’t approve me using both the IVC and MQ but she unwillingly pushed it through. She rang up 2 separate transactions for me and asked a different cashier to ring up the rest. She flat out told the other cashier she didn’t want to do 20 separate transactions and the other cashier wasn’t willing to do it either. I was standing there for a minute and watched those two negotiating. It is ridiculous. Isn’t it their job? Finally, the non beauty advisor unwillingly took the job.
The AM was great but the employees there are not so friendly. If that store really wants to learn from Steve, I think they need to train their employees better first. Sorry
for the long story.
Ok, so where do we stand on this? I spoke this morning with Steve who was, frankly, appalled that employees would behave like this in front of customers, especially arguing over who would not assist her! He will speak with the store manager about retraining her staff. My take? There are two wonderful BAs at this location (and one who sucks donkey balls) and I would hate like hell to have them lose commissions, but my readers can’t shop based on Kafka-esque scenarios (lunar phase/day of the week/color of your underwear). So unless and until this is straightened out 100%, stick with Wheaton or caveat emptor.
I’m sorry to hear this story, I had a great experience there on Sunday. The am told me that I could do 3 toothbrush transaction and as many Almays as I want on Sunday, if I wanted more toothbrushes come back later in the week so that other customer can get some. The BA was very efficent and pleasant. I must have been there during the right lunar cycle.
Jeff, if you were at the Lisle store on Sunday in the early am and afternoon, you were dealing with the good BA and cashiers. I visited them much later in the day and the others were working so I have no trouble believing this story. Until Lisle can consistently treat all couponing customers with courtesy, they get none of my trade. None.
I was there about 4:00 pm Sunday. BTW, thank you for your hard work and great information. The Wheaton store manager Steve and his employees really get it. What a great way to increase his stores volume and help us couponers. It’s a shame that other store managers do not realize the win – win advantages of special orders. I have tried to engage 3 store managers with this opportunity and have been shot down by all of them.
I love shopping at Wheaton. But on Sunday afternoon I had dealings with Ben . Not so nice to me or 2 other customers. I thought to myself….Steve sure would not be happy to see him act this way.
Ahhh, this whole thing majorly sucks. Steve has now talked with a few of the customers involved with Ben and will be investigating further this evening. He is unhappy and doesn’t want to continue being unhappy.and he probably wants to avoid any more of my phone calls, for what it’s worth…
ah, the joys of being a manager/owner/boss and having employees…
and I’m sure when your phone calls and the ones from the rest of us devoted to The Goddess and the Bank of Walgreens, are to place huge orders for product then again, will he love you and us!
I didn’t want to aggravate Steve and call and complain. I like that he likes us couponer’s. I am not surprised if other customers called and complained. Ben’s behavior was quite shocking. I did one large transaction and was double charged for an item. He was mad at the customer before me : something about batteries and a coupon. Then when he had to help me he was rude and he rifled through my bag to make sure I really did not have 2 Intuition razor blades. Twice. Then he scrutinized my receipt. I paid cash, so he had to refund me cash. He looked pained…like it was his lunch money. No sorry, nothing. Handed me my money and receipts and just walked away. Snapping at a customer who wanted to pick up pictures and angry at the cashier who needed him to scan alcohol. The poor kid was swamped with customers from the time I got there until I left. No help for him. If you talk to Steve you can tell him or if he wants to talk to me that is fine.
I feel like driving out there just to piss this guy off…hmmm…what to buy…?
How about 100 makeup removers?
according to the Batavia Wags on Fabyan, makeup remover is not a cosmetic!! Really? Her manager disagreed with her and made her push it through.
She had no problem giving me overage on the KC wipes with the $5q and the baby book q so used it up on the Method green hand soap…twice!! The look on her face when another $2RR popped out was terrific. love the smell of that stuff and having the $1q from Lowes made me a bit happier.
1. skank
2. $1 Almay cosmetics coupon shows the eye makeup remover on the front (of 2 items, 1 is remover).
3. skank