Last July I opened a box of Ideal brand sweetener (from Meijer) and found that the contents of most of the packets had lumped-out (my technical term).  Oddly enough, the second package from the same order was fine.  Called customer service and they investigated.  This morning I received a call from them saying that:  1) mine was the first in a group of similar complaints 2) they were replacing the paper packets with foil (to eliminate humidity issues during transport) and 3) they were mailing me out a replacement.  My shipping info had never made it into the database and they had been unable to ship before.

Sometimes all it takes is a phone call…